This is a view of the 4Runner's underhood relay center: Toyota
calls the ECM's power relay the EFI relay and it is located on the bottom
right. A slight tap was all it took to close the contacts.
Here is a view of the check engine lamp, when it lit, on
the 4 Runner. Always try to check to see if the check engine lamp illuminates
when the key is cycled on.
Automotive engineers typically call this a ‘Thermal Event.'
In plain English, I would say: "It caught fire." A little more time, and
we could have brought out the marshmal-lows. By the time the battery was
disconnected this relay was ‘well done!'
Finding the solution to an intermittent problem is as simple as
asking the right questions.
It doesn't happen all the time!" Do you also cringe
when a customer says this? For many of us, intermittent problems are a love/hate
relationship. You hate the large amount of time you must spend testing or
even test-driving the vehicle. On the other hand, once you have figured
out the problem, the solution can bring an overwhelming sense of satisfaction
— one that many technicians live for.
Qualify the vehicle
An ‘intermittent' is generally a problem that occurs at least once
per day. That said, you first need to qualify the problem. The initial question
to your customer requesting service for an apparent intermittent problem
is, "Just how intermittent is it?"
Forewarned is ‘fore-armed': If the customer describes a vehicle
that is symptomatic only once or twice a week, don't waste your time. This
vehicle actually has what many call a ‘random problem,' and this is not
an ‘intermittent.' If you dare to diagnose a random problem, you most likely
will spend a lot of time test-driving the vehicle just to see if the problem
rears its ugly head.
In a polite way, advise your customer that the vehicle must be symptomatic
at least once a day in order to efficiently and economically diagnose it.
This notion may be difficult for the customer to comprehend. At our shop,
we have developed a handout to help explain this concept to customers.
Once you determine there is a legitimate intermittent problem, ask
the customer as many questions as possible about the nature of the problem.
These answers will start painting a picture of the problem, and, in the
blink of an eye, you can start working on a solution in your head.
Most intermittent problems fall into one of three categories: The
first is an intermittent no-start problem. In this case, ask the customer
enough questions to determine if the engine is actually turning over
when the problem occurs. The answers will tell you if you can eliminate the
vehicle's starting circuit as the problem.
I wish I had a dollar for every repair order that was written up
as, "Customer reports car would not start." A few more questions could lead
to a more specific complaint, "Customer reports car cranked over, but would
not run." The second, more specific complaint could save you time and your
The second type of problem involves a vehicle that exhibits intermittent
problems while its engine is running, such as hesitation, stalling, bucking,
pinging or racing. These can be the most interesting challenges to diagnose,
but also can be the ones that send you home with a headache.
If a customer reports a bucking symptom, the first thing we may
investigate is the ignition. If the vehicle is bucking during inclement
weather, try road-testing the vehicle after wetting down the secondary ignition
components. If the vehicle is a late-model Ford, the torque converter may
be suspect; it is a known weakness in some models.
Last, but not least, is the intermittent problem that is not related
to the engine or powertrain. Usually this involves an electronic device
or an accessory and its wiring that are part of or added to the vehicle.
Vehicles with these problems will do the best they can to fool you due to
many variables or, as engineers say: "stack up of tolerance."
Go with the gut
Once you duplicate the condition, you will begin to develop a gut
feeling to determine if the problem seems like a lack of fuel, ignition
problem, etc. First, check for service bulletins on the system you think
Question the customer further to find out important details that
affect diagnosis. Does the problem occur more:
c when the engine is hot or cold?
c after a hot soak?
c during inclement weather?
c when a certain accessory is turned on or off?
c during acceleration or deceleration?
c during turns?
c when going uphill or downhill?
Once you have the answers, advise the customer of the initial
tests you will perform and the cost of those tests. Make sure the customer
clearly understands that these initial tests may not find the problem, but
most likely will point you to a certain system that needs specific testing.
Our shop asks customers to authorize a ‘Level One Diagnostic.' This
package includes a visible (no tools), underhood inspection for obvious
problems, a scan-tool connect fee and one hour of labor to cover the technician's
time reading the datastream and road testing.
Pinpointing the problem
After the initial tests are complete, you can begin formulating
a differential diagnosis. In a differential diagnosis you look at the test
results and the vehicle's symptoms, and list all the possible causes. You
may actually discover the cause of the problem at this stage, but, generally,
the vehicle will still require further testing to pinpoint the problem.
If the diagnosis has gone on longer than you like, a call to a tech-line
may be helpful. Contact the customer and ask if they will authorize additional
testing time and/or other specialized tool costs. If the customer does give
you authorization to continue, be sure to report the current status and
cost updates after each actual billable hour you spend on the vehicle. Should
the customer decide to halt the testing at some point, there will be no question
as to the amount owed.
Intermittent starting trouble
An intermittent starting problem — specifically a "cranks but won't
run" complaint — can be one of the most interesting, yet difficult problems
to solve if it happens within the smallest ‘symptom window.' The symptom
window is the actual time frame in which the vehicle is symptomatic. In some
of the more difficult cases, the symptom window may be as short as one or
two minutes, and any testing you hope to accomplish must be done during that
small time frame. In the worst cases, the symptom window is short and the
time between each occurrence is long, such as a vehicle that exhibits a problem
for only one minute and that problem only occurs once per day.
Let's take a 1998 Toyota 4Runner six-cylinder that we repaired as
an example: This customer reported that once a day, the vehicle would crank
but would not start. The vehicle was allowed to sit for several hours before
attempting to start it. When diagnosing a starting problem like this, we
usually install a spark tester on one of the plug wires, disconnect one of
the fuel injectors and plug in a noid light. Generally speaking, if the vehicle
will neither spark nor flash the noid light, it may be a crank sensor system
problem; hence, you begin your differential diagnosis. In this case, a keen
eye, past experience and a little luck afforded us a solution without the
connection of any test equipment.
Upon initial inspection of the 4Runner, one of the first things
we noticed was that the ‘Check Engine' light was not illuminated at key
on. Knowing that many electronic control modules (ECMs) have key-on power
supplied from a relay, we pulled the ECM's schematic. The schematic shows
that the key-on power source for the ECM comes from the EFI Main Relay. This
relay is located in the underhood relay center. Leaving the ignition switch
on, I tapped on the relay with my finger. Getting back in the driver's seat
revealed that the ‘Check Engine' light was now on, and the vehicle started
normally. With the aid of another technician I was able to turn the
key on and off several times until I found a moment when the ‘Check Engine'
light would not turn on; I signaled the technician to tap the relay again.
Sure enough, the light came on immediately. Duplicating the problem several
times can ensure that you have found the actual problem. We have seen this
scenario more and more on a variety of different car lines, and so we now
always check visually to see if the ‘Check Engine' light illuminates at
Smoke equals fire
A 1994 Buick LeSabre recently repaired at our shop demonstrates
the third type of intermittent problem very clearly. Well, that is, after
the smoke cleared.
The customer reported having an intermittent problem with the Buick's
power door locks. All fuses in both the underhood and interior fuse panels
were good. A search of our shop's computerized database did not reveal any
service bulletins, but did show both the schematic and the location of the
heart of the system: the power door lock/unlock relay. This relay is ‘conveniently'
mounted to the metal body floor under the driver's seat. After you get the
driver's seat unbolted and the rug rolled up, be sure you have a wet/dry
vacuum cleaner handy; the location is inconvenient and dangerous. This is
probably the 30th or 40th LeSabre body, (Pontiac Bonneville, Olds 88), that
I have seen where the vehicle has had an inch or so of rainwater hiding under
The leaks stem from several different areas. The driver does not
notice any water because the entire rug is rubber-backed which keeps the water
hidden underneath. The water eventually works its way into the door lock/unlock
relay, causing corrosion and resulting in anywhere from semi-operation of
the relay to a totally dead relay.
This vehicle was slightly different because another variable was
added: Testing of the six-wire connector revealed that the orange power wire
was dead. A study of the vehicle's splice schematic revealed that this wire
runs from the relay into a main wiring loom, forward, under the sill plate,
behind the emergency brake, up and out-of-sight in the dash. From there, it
runs back down to the under-dash fuse panel, where it ends at a 30-amp circuit
breaker. The orange wire had 12 volts where it exited the circuit breaker,
but had 0 volts when tested in the loom under the sill plate. The wire was
open somewhere high in the dash.
In many cases like this, you can either spend some big labor dollars
locating the open or save the customer some cost by running a new wire.
We chose the latter. A wire of similar gauge was soldered in from the circuit
breaker down to the relay's connector. This is where the fun began. We reconnected
the battery and tested the locks. The power locks now worked; however, they
only locked. They would not unlock from any switch.
I stopped work to take a phone call. While on the phone, I glanced
back and saw plumes of gray and white smoke billowing out of the vehicle's
interior. The stink of melting plastic reeked through the shop. Fortunately,
my brother quickly disconnected battery.
At first, I feared that my wiring job was done incorrectly. However,
a recheck of the wiring diagram proved that my work was correct. The only
damage to the vehicle was the lock/unlock relay and its harness connector
plug. As you can see in the picture, it was ‘well done!' The connector also
We developed a theory based on a similar experience with another
Buick that had a similar lock problem: This vehicle developed a water leak
that corroded and damaged the lock/unlock relay and connector terminals. At
some point, the vehicle also developed an unrelated open in the orange power
wire, which resulted in no operation at all. Our repair and repowering of
the compromised relay caused the meltdown. After a new relay and connector
were spliced in, all the locks worked normally.
You should note that there is a recall on the 1994 Buick Century
and Olds Ciera because the relay location can cause corrosion and possible
fire. On those vehicles, the relay and connector are mounted in the A-pillar
adjacent to the door hinges and this location is very susceptible to rain
water. The LeSabre has not been recalled because its relay is not in a location
susceptible to water damage. Or is it?
Incidentally, customers typically do not want to bother with the
expense to locate and repair the water leaks. In light of that, I will place
the relay on top of the rug under the driver's seat to keep it out of the
There's no doubt that intermittent problems are becoming more frequent
as vehicles are built with more electronics. Hopefully you can apply the
ideas presented here to some of those future problems.